All bookings are accepted at the discretion of Alec Roberts. If booking on behalf of a third party you accept these terms on their behalf, all participants should be aware of these terms and conditions.
1.1. All course fees are exempt of VAT.
1.2 Places will be reserved after receipt of a completed booking form and full payment or deposit.
1.3 The balance of the fee is payable 4 weeks prior to the commencement of the course. In the event that the balance is not paid we will have the discretion to treat the booking as cancelled by the client and re-sell the course place.
1.4 The whole course fee is required to reserve a place for any booking made within 4 weeks of the commencement of the course.
1.5 The course fee is for the dates specified on your booking form. We cannot amend the dates once you have been allocated a course space. If you cannot attend the course this will be treated as a cancellation.
1.6 Open dated ‘vouchers’ are valid for 12 months from purchased date and are redeemable against the cost of a place / places on available courses.
2. CANCELLATION BY CLIENT
2.1 All cancellations must be in writing
2.2 Alec Roberts will endeavour to re-sell the course place once notified of the cancellation by the client.
2.3 In the event that the course is resold prior to the commencement of the course, the client will receive a full refund less 20% of the course fee to cover administration costs.
2.4 Refunds will only be made after the start date of the course has commenced.
2.5 In the event that the course is not resold prior to the commencement of the course, the client will be charged the following cancellation fees:-
2.5.1 50% of the total paid where cancellation takes place up to 4 weeks prior to the commencement of the course; or
2.5.2 75% of the total course fee where cancellation takes place less that 4 weeks before the commencement of the course; or
2.5.3 90% of the total course fee where cancellation takes place within the final 1 weeks before the commencement of the course.
3. CANCELLATION BY Alec Roberts
3.1 Whilst every attempt is made to ensure that advertised courses actually run, Alec Roberts will notify the client of cancellation as soon as practicable where it is believed that cancellation is necessary due to dangerous and/or unsuitable conditions for the course activity.
3.2 Alec Roberts will notify the client of cancellation not less than five days prior to the commencement of the course where numbers as a result of client (s) cancellation failed to reach a workable minimum for the commencement of the course.
3.3 Alec Roberts will not be liable for costs incurred by the client beyond the full course fee.
3.4 In the event of cancellation clients will be offered the choice of the following options:-
3.4.1 Full refund of the course fee paid;
3.4.2 Another course on a different date.
4. SAFETY & PARTICIPATION STATEMENT
4.1 Climbing and mountaineering are activities with a danger of personal injury or death. By booking a course in these activities you are aware of and accept these risks and will be responsible for your own actions and involvement. The risks can never be completely removed and that by accepting these terms you confirm that you are familiar with the nature of the activities that you wish to undertake and acknowledge those risks that are inherent therein and that you may freely withdraw from any activity without penalty and there is no pressure whatsoever to take part. Participants under the age of 18 years will be required to be accompanied by a parent or guardian.
4.2 Unless otherwise expressed, it is assumed that any photographs taken during the course by Alec Roberts may be used for advertising purposes and any participant feed back may also be quoted for advertising purposes and attributed to the participant.
4.3 On some occasions courses may be delivered by instructors other than Alec Roberts – all instructors will hold relevant qualifications for the advertised courses.
5.INSURANCE & LOSS
The courses do not include any personal accident, cancellation, third party liability or personal injury insurance. We recommend that you take out your own insurance policy in relation to this. No responsibility will be accepted whatsoever in respect of loss or damage to personal property.